Refund policy

Last updated: June 3, 2026

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as received
  • Be unworn or unused, with all tags attached
  • Be in its original packaging
  • Include the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
📧 Rayansaud111@gmail.com
📞 03101998037

Once your return request is approved, we will provide:

  • Return instructions
  • Return shipping details

Items sent back without prior return approval will not be accepted.

Return Address:
NN Jewellery
Shahbaz Garden near Gulshan Park, Street #1
Faisalabad 38080, Pakistan

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at:
📧 Rayansaud111@gmail.com
so we can review the issue and resolve it promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items
  • Gift cards
  • Customized or personalized jewellery
  • Items showing signs of wear or damage caused after delivery

If you are unsure about your item's eligibility, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is to:

  1. Contact us at Rayansaud111@gmail.com to initiate a return
  2. Once approved, send back the original item
  3. Place a new order separately

We recommend contacting us first so we can check availability of your desired item.

European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Returned items must meet the same eligibility conditions listed above.

Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection
  • Approved refunds are processed within 10 business days
  • Online payments: refunded to your original payment method
  • Cash on Delivery (COD) orders: refunded via bank transfer or EasyPaisa/JazzCash — please provide your account details when contacting us

Please note that banks or payment providers may take additional time to reflect the refund.

If more than 15 business days have passed since refund approval, please contact us at:
📧 Rayansaud111@gmail.com